Where does my order ship from?
It depends on the delivery address of your order. We have warehouses in the United States, the United Kingdom,the Czech Republic and China. Your order will be fulfilled and shipped from the nearest location.
* Orders to South American and Asian countries are shipped from China.
What countries do you ship to?
We currently mainly support orders delivered to US mainland addresses (PO Box address is not supported). Some of the certain models also support orders delivered to the United Kingdom, Australia, Canada, European countries and some South American and Asian countries.
What shipment methods do you offer, and how long does the delivery take?
Most standard shipments are sent through USPS/UPS/DHL/YunTrack, the specific service and carrier depend on the size and weight of your order. All orders will be shipped within 48 after your order reaches us. (It may vary during public holidays or busy seasons like Black Friday and Christmas.). Should you have any questions, please contact us at info@potensic.com to check. (Note: The delivery time of pre-sale products is subject to the arrival time.)
-Shipment to the United States/European Countries
| Shipping Method | Conditions | Shipping Fee | Delivery Time |
| Free Shipping | Purchase ≥ $59 | $0 | 3-5 Business Days |
| Standard | Purchase ≤$58.99 | $8-$10 | 3-5 Business Days |
| Expedited Shipping | / | $20 | 1-3 Business Days |
| Remote Shipping | Orders to the states Hawaii and Alaska | $20 | 7-10 Business Days |
-Shipment to United Kingdom
*Ship from UK
| Shipping Method | Conditions | Shipping Fee | Delivery Time |
| Standard | / | ￡15 | 3-5 Business Day |
-Shipment to Canada
|
Shipping Method
|
Conditions
|
Shipping Fee
|
Delivery Time |
|
Economy International
|
/ | $20 | 6-10 Business Days |
| Standard International | / | $30 | 2-3 Business Days |
-Shipment to Australia
| Shipping Method | Conditions | Shipping Fee | Delivery Time |
| Standard | / | $15 | 3-5 Business Days |
| Expedited Shipping | / | $20 | 2-3 Business Days |
-Shipment to Brazil
*Ship from China
| Shipping Method | Conditions | Shipping Fee | Delivery Time |
| Standard International | / | $10 | 30 Days |
*Please note that shipping originates from China, potentially incurring import taxes per local customs regulations. Tax is not included in the item prices.
-Shipment to Korea/Malaysia/Singapore/Philippines/Indonesia/Vietnam/Thailand
*Ship from China
| Shipping Method | Conditions | Shipping fee | Delivery Time |
| Standard International | / | $10 | 20 Days |
*Please note that shipping originates from China, potentially incurring import taxes per local customs regulations. Tax is not included in the item prices.
*Notes:
- The shipping time and delivery time may be postponed for risk orders. Risk orders will be shipped after we get the confirmation from customers.
- Delivery time may vary during public holidays or busy seasons like Black Friday and Christmas.
FAQ:
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
How long does the dispatch take?
The goods are dispatched within 48h after your order reaches us. Shipping times may vary during public holidays or busy seasons like Black Friday and Christmas.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is in route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at info@potensic.com.
What do I need to do if my package is lost?
We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at info@potensic.com.