Limited-time Sale ⚡

10% off on ATOM with code "QUAD10"

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Help & FAQs

Here you can find answers to most frequently asked questions
about Potensic Purchase, Payment, Promotions etc.



Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us at with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Can I request an invoice for my order?

Sure, please contact our staff with your order info and request at

Can I exchange my drone order into another product?

For items not shipped, we could exchange for you, you'll need to pay price difference if there is. For shipped items, if an error was made, you are not happy with the drone, or you received a damaged product, please contact us so we can make it right. All shipping charges are non-refundable, and the Refund Policy does not extend beyond the 30-day window.

I ordered the wrong drone, what should I do?

If you just placed your order, have confirmed that the drone has not shipped, please contact us immediately, and we should be able to refund your order and issue a new one. If your drone has already shipped or was delivered and either an error was made or you are not happy with the drone, please submit a request via, so we can understand how to make it right.

Why couldn't I use my address when placing an order?

For inventory issues, some models may not available in your area, please contact us at for further check.

What payment methods do you offer?

We currently accept payments made through Paypal, Credit Cards, and Klarna Payment. For bulk purchase, bank wiring is also accepted.

How do I use the discount code?

Copy the discount code,and then apply the discount code at check out.

Why is my discount code invalid?

  • The discount code is not applicable to the specific items you want to buy
  • The discount code wasn't entered correctly
  • The discount code has expired
  • The discount code is not from Potensic's official website

 If you have any questions,please feel free to reach out to our customer service team:

What should I do if i am unable to make the payment or have issues at checkout?

Please refer to the instructions in the error message - we have tailored them to be as helpful as possible in every scenario. If the error persists, try placing a new order or contacting us at Some common reasons for failed payments: Item not available in your Area. Insufficient card balance. Too many payment attempts have been made

What should I do if I received wrong or missing merchandise?

If you received wrong or missing merchandise please contact Potensic Support ASAP with photo evidence of your claim. Once we receive your claim we will process it ASAP.

Why are prices different in different countries?

Prices in different countries to which we ship depend on operating costs, taxes, and other factors. It is our goal to set the lowest feasible prices for each market.


What countries do you ship to?

We currently ship to the following destinations:

  • United States
  • Canada
  • Australia
  • United Kingdom
  • Select countries in Asia and South America

For inquiries about shipping to other destinations, please contact us directly at

Can I have my order shipped via UPS to a P.O. Box?

We provide shipping via UPS/USPS/Fedex/DHL etc.. and they will only accept shipments to a valid street address.  They all do not deliver to P.O. Boxes. Your shipping request addressed to a P.O. Box will be delayed and will require an address correction before shipment. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted. 

How long will it take to receive my order?

Processing Time
All orders are processed within 24 hours. Orders to Southeast Asian and South American countries may have different processing times. Please contact us at for details.

Shipping Times
Shipping times depend on the available shipping method for your region:

  • Standard Shipping: 3-5 business days for delivery (subject to stock availability)
  • Expedited Shipping: 1-3 business days for delivery (subject to stock availability)
  • Remote Shipping: 7-10 business days for delivery (subject to stock availability)
  • International Shipping: 20-30 business days for delivery (subject to stock availability)

Important Note
The above shipping times are estimates. While we strive to deliver your order promptly, please be aware that orders placed during promotional periods and special events may require additional time for delivery.

How do I change my shipping method after placing an order?

If your item hasn't been shipped and you would like to change the shipping methods, please contact our staff at for further help. Once an order is shipped you will not be able to change the shipping method, be sure to double check before giving the go-ahead!

What should I do if my parcel is lost?

If you feel that your parcel is lost or missing, please contact Potensic Support ASAP. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information it will take 5 to 7 business days to process. We will do our best to handle your case ASAP.

How do I track my order?

You may track your order by visiting links we sent via e-mail.

Why is my shipping fee more expensive compared to others?

Shipping fees depend on your shipping address. If the shipping address is a remote area, the shipping fee may be higher than usual.

What happens if my parcel is returned to warehouse?

Most of our couriers will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable it will be returned to warehouse. Please contact us for a resend or refund if your package was returned to us. If you have any questions, please do not hesitate to contact Potensic Support.

Do I need to pay customs or import charges for my order?

For orders to the USA and European countries, normally, most of the parcel are shipped from the local warehouse, so there is no customs fees. If you encounter a situation where you are asked to pay additional fees we strongly advise you decline the payment. 

For orders to South American or Southeast Asian countries, please note that shipping originates from China, potentially incurring import taxes per local customs regulations.

What should I do if my parcel was damaged upon delivery?

If you noticed that your parcel is damaged when you sign for it, please request the courier to make an abnormal remark on the shipping label. Please keep the original packaging and contact support ASAP. When you contact us, be sure to include pictures and evidence along with your claim. Once we obtain all of the relevant information it will usually take 5 to 7 business days to process.

Shipping Policy

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. To return an item, please submit a ticket at

How long will it take to receive my refund?

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method in 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email at or by completing the form below.