Help & FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us at info@potensic.com with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Sure, please contact our staff with your order info and request at info@potensic.com.

For items not shipped, we could exchange for you, you'll need to pay price difference if there is. For shipped items, if an error was made, you are not happy with the drone, or you received a damaged product, please contact us so we can make it right. All shipping charges are non-refundable, and the Refund Policy does not extend beyond the 30-day window.

If you just placed your order, have confirmed that the drone has not shipped, please contact us immediately, and we should be able to refund your order and issue a new one. If your drone has already shipped or was delivered and either an error was made or you are not happy with the drone, please submit a request via info@potensic.com, so we can understand how to make it right.

For inventory issues, some models may not available in your area, please contact us at info@potensic.com for further check.

We currently accept payments made through Paypal, Credit Cards, and Klarna Payment. For bulk purchase, bank wiring is also accepted.

Copy the discount code,and then apply the discount code at check out.

• The discount code is not applicable to the specific items you want to buy
• The discount code wasn't entered correctly
• The discount code has expired
• The discount code is not from Potensic's official website

 If you have any questions,please feel free to reach out to our customer service team: info@potensic.com.

Please refer to the instructions in the error message - we have tailored them to be as helpful as possible in every scenario. If the error persists, try placing a new order or contacting us at info@potensic.com. Some common reasons for failed payments: Item not available in your Area. Insufficient card balance. Too many payment attempts have been made

If you received wrong or missing merchandise please contact Potensic Support ASAP with photo evidence of your claim. Once we receive your claim we will process it ASAP.

Prices in different countries to which we ship depend on operating costs, taxes, and other factors. It is our goal to set the lowest feasible prices for each market.

We currently ship to the following destinations:

• United States
• Canada
• Australia
• United Kingdom
• Select countries in Asia and South America

For inquiries about shipping to other destinations, please contact us directly at info@potensic.com.

We provide shipping via UPS/USPS/Fedex/DHL etc.. and they will only accept shipments to a valid street address.  They all do not deliver to P.O. Boxes. Your shipping request addressed to a P.O. Box will be delayed and will require an address correction before shipment. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted. 

Processing Time
All orders are processed within 24 hours. Orders to Southeast Asian and South American countries may have different processing times. Please contact us at info@potensic.com for details.

Shipping Times
Shipping times depend on the available shipping method for your region:

• Standard Shipping: 3-5 business days for delivery (subject to stock availability)
• Expedited Shipping: 1-3 business days for delivery (subject to stock availability)
• Remote Shipping: 7-10 business days for delivery (subject to stock availability)
• International Shipping: 20-30 business days for delivery (subject to stock availability)

Important Note
The above shipping times are estimates. While we strive to deliver your order promptly, please be aware that orders placed during promotional periods and special events may require additional time for delivery.

If your item hasn't been shipped and you would like to change the shipping methods, please contact our staff at info@potensic.com for further help. Once an order is shipped you will not be able to change the shipping method, be sure to double check before giving the go-ahead!

If you feel that your parcel is lost or missing, please contact Potensic Support ASAP. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information it will take 5 to 7 business days to process. We will do our best to handle your case ASAP.

You may track your order by visiting links we sent via e-mail.

Shipping fees depend on your shipping address. If the shipping address is a remote area, the shipping fee may be higher than usual.

Most of our couriers will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable it will be returned to warehouse. Please contact us for a resend or refund if your package was returned to us. If you have any questions, please do not hesitate to contact Potensic Support.

For orders to the USA and European countries, normally, most of the parcel are shipped from the local warehouse, so there is no customs fees. If you encounter a situation where you are asked to pay additional fees we strongly advise you decline the payment. 


For orders to South American or Southeast Asian countries, please note that shipping originates from China, potentially incurring import taxes per local customs regulations.

If you noticed that your parcel is damaged when you sign for it, please request the courier to make an abnormal remark on the shipping label. Please keep the original packaging and contact support ASAP. When you contact us, be sure to include pictures and evidence along with your claim. Once we obtain all of the relevant information it will usually take 5 to 7 business days to process.

You can find details at: https://store.potensic.com/pages/shipping-policy

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. To return an item, please submit a ticket at info@potensic.com

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method in 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.