Potensic Store FAQs
Here you can find answers to most frequently asked questions
about Potensic Purchase, Payment, Promotions etc..
The 5G WiFi band is a communication band between the drone and your phone, rather than a 5G phone, your drone can work with the drone if it supports 5G WiFi band. For any further questions, please mail to our support team at firstname.lastname@example.org
Please fully charged the battery before using. If still doen't work after fully charge, check whether the drone has external damage, such as physical damage, whether it's bent, suffered liquid damage, etc. If the issues are caused by a hardware failure we recommended applying for after-sales service.
For DREAMER series drone-DREAMER 4K and DREAMER PRO and ATOM Series, it doesn't need to calibrate or pairing repeatedly, you just need to do the innitial procedure, once calibration, no need to repeat within 300km(For DREAMER Series)/ 50km(For ATOM Series); For other series, yes you need to do the calibration and pairing every time you use.
In the US, weight is the main factor in knowing whether or not you need to register your drone. Small drones, under 0.55 pounds or 250 grams, do not need to be registered. All drones over that weight, but below 55 pounds, always need to be registered. For more, please visit: https://www.faa.gov/uas
For other countries' policies, please find with below:
Sorry the phone call may not available for time difference.
Please write to our support team with the following emails if anything needs help. For after-sale issues, please also attach your order info and the details of the issues you met, a short video or pic will be much helpful for the problem checking. Normally our colleague will answer you back within 24h (Weekend off).
For website purchase orders or inquiries, please mail to us at email@example.com
For any Amazon order issues, please write to our Amazon customer service team with following address:
Please find following comparision between the 2 models:
|Table header 0||DREAMER 4K||DREAMER PRO|
|Gimbal||Single Gimbal||3-Axis Gimbal|
|Image sensor||1/3 inch Sony CMOS; effective pixel 4.0 million||1/3-inch Sony CMOS; 16MP|
|Lens||FOV 78°||FOV 78°|
|Picture maximum resolution||2688 x 1512||4608x3456|
|Photo shooting mode||single photo||single photo|
|Lens rotation range||+0°-90°||+0°-90°|
|Video resolution||2.7K: 2688 x 1512@30fps||4K: 3840×2160@30fps|
|Maximum video storage code stream||20 Mbps||60 Mbps|
|Supporting file system||FAT32||FAT32|
|Video format||MP4 (AVC/H.264)||MP4 (AVC/H.264)|
|Micro SD card||4-256GB, class10 or above(Not included)||4-256GB, class10 or above(Include a 32GB Card|
|Connection Type||WiFi Connection||USB OTG Cables(USB/USB C/Lightning)|
|Transimission range||max up to 800m||max up to 2km|
We provide shipping via UPS/USPS/Fedex/DHL etc.. and they will only accept shipments to a valid street address. They all do not deliver to P.O. Boxes. Your shipping request addressed to a P.O. Box will be delayed and will require an address correction before shipment. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
All orders are processed within 24h. Orders of the new ATOM in September may vary, please contact us at firstname.lastname@example.org to check.
Shipping times depend on the shipping method available in your region:
Standard Shipping - 3-5 business days for delivery (Subject to stock availability);
Expedited Shipping - 1-3 business days for delivery (Subject to stock availability);
Remote Shipping-7-10 business days for delivery (Subject to stock availability)
Note: These shipping times are merely estimates. While we will try to deliver your order as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.
Sure, please contact our staff with your order info and request at email@example.com.
For items not shipped, we could exchange for you, you'll need to pay price difference if there is. For shipped items, if an error was made, you are not happy with the drone, or you received a damaged product, please contact us so we can make it right. All shipping charges are non-refundable, and the Refund Policy does not extend beyond the 30-day window.
If you just placed your order, have confirmed that the drone has not shipped, please contact us immediately, and we should be able to refund your order and issue a new one. If your drone has already shipped or was delivered and either an error was made or you are not happy with the drone, please submit a request via firstname.lastname@example.org, so we can understand how to make it right.
For inventory issues, some models may not available in your area, please choose your area on the navigation bar as following pic shows.
If you feel that your parcel is lost or missing, please contact Potensic Support ASAP. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information it will take 5 to 7 business days to process. We will do our best to handle your case ASAP.
If your item hasn't been shipped and you would like to change the shipping methods, please contact our staff at email@example.com for further help. Once an order is shipped you will not be able to change the shipping method, be sure to double check before giving the go-ahead!
You may track your order by visiting links we sent via e-mail.
Shipping fees depend on your shipping address. If the shipping address is a remote area, the shipping fee may be higher than usual.
If you received wrong or missing merchandise please contact Potensic Support ASAP with photo evidence of your claim. Once we receive your claim we will process it ASAP.
Most of our couriers will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable it will be returned to warehouse. Please contact us for a resend or refund if your package was returned to us. If you have any questions, please do not hesitate to contact Potensic Support.
Prices in different countries to which we ship depend on operating costs, taxes, and other factors. It is our goal to set the lowest feasible prices for each market.
Currently we have the warehouse in the US/UK/Czech, and can ship to most of European and North American Countries and areas. For other countries or area, we also can ship from our factory directly, but there might be a MOQ with the order, for more, please contact at firstname.lastname@example.org.
US/Virgin Islands (VI)
US/American Samoa (AS)
US/Northern Mariana Islands
Normally, most of the parcel are shipped from the local warehouse, so there is no customs fees. If you encounter a situation where you are asked to pay additional fees we strongly advise you decline the payment.
If you noticed that your parcel is damaged when you sign for it, please request the courier to make an abnormal remark on the shipping label. Please keep the original packaging and contact support ASAP. When you contact us, be sure to include pictures and evidence along with your claim. Once we obtain all of the relevant information it will usually take 5 to 7 business days to process.
Please refer to the instructions in the error message - we have tailored them to be as helpful as possible in every scenario. If the error persists, try placing a new order or contacting us at email@example.com. Some common reasons for failed payments: Item not available in your Area. Insufficient card balance. Too many payment attempts have been made
Copy the discount code,and then apply the discount code at check out.
We currently accept payments made through Paypal and Credit Cards. For bulk purchase, bank wiring is also accepted.
- The discount code is not applicable to the specific items you want to buy
- The discount code wasn't entered correctly
- The discount code has expired
- The discount code is not from Potensic's official website
If you have any questions,please feel free to reach out to our customer service team: firstname.lastname@example.org.
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